[Resolved] ProofPoint is currently experiencing mail delays

Update as of 22:54 UTC / 3:54 PDT All systems and services have been restored. Deferred email has all been processed. All email has now been delivered. Platform is stable and operating at full capacity. If you experience any mail flow issues, please open a case with Support. —- Update as of 20:00 UTC /… Read More »

[Complete] Unscheduled Maintenance – Provisioning Portal

Synoptek Engineers will be performing maintenance on the web and database servers that service the portal.paypercloud.com and portal.controladmin.net sites this evening, April 5th 2017 beginning at 9:00pm PDT and ending by 10:00pm PDT. Users may experience momentary loss of connectivity to the portal during this time window. Please note: This maintenance will NOT impact connectivity to… Read More »

[Resolved] Intermittent Connectivity for Hosted Exchange

UPDATE: Service has been restored. We are continuing our investigation into this issue to determine root cause. We are experiencing intermittent connectivity problems in our hosted Exchange environment. We are actively investigating and will update this as we have more information.

[RESOLVED] – Intermittent Connectivity for Hosted Exchange Users

Final update: Shortly after the brief interruption, affected clients have reported that services have been restored.  Service has returned to normal. If you experience any further issues, please call us at 877-796-2316 or via email at customersupport@synoptek.com Update:  At this time we’ve engaged the failover to a secondary device and the network is stable. We… Read More »

Resolved – Intermittent Connectivity for Hosted Exchange Users

02/24/2017 – 9:35 AM PT Shortly after the brief interruption, affected clients have reported that services have been restored.   We are not seeing any further issues at this time. If you experience any further issues, please call us at 877-796-2316 or via email at customersupport@synoptek.com   02/24/2017 – 8:50 AM PT We are experiencing intermittent… Read More »

[RESOLVED] Intermittent Connectivity

The issue was related to an Internet Service Provider.  Nothing within our environment occurred. It appears sporadically around the U.S.   All systems returned to normal once the Internet Service Provider resolved their issue.  

[COMPLETED] Planned Maintenance – 26-Jan-2017 9:00PM PST – Public Folders

What: Synoptek engineers will be performing Public Folder database maintenance in the NAP7 (Las Vegas) Hosted Exchange Environment. When: The maintenance window begins Thursday, January 26th at 9:00pm PT and ends by 10:00pm PT. Why: To ensure proper redundancy and reliability of the Exchange Public Folders. Impact: We do not anticipate any service impact from this maintenance. Public… Read More »

*Update on Hosted Exchange service interruption on December 14th and 15th*

As our valued clients we wanted to be sure to address concerns that many expressed during the interruption that occurred on Wednesday, December 14th and Thursday, December 15th. The Synoptek (Formerly PayPerCloud) Hosted Exchange environment utilizes shared network infrastructure.  Due to an issue within an environment that utilizes the shared network infrastructure, we experienced a… Read More »

Hosted Exchange Unavailable for Some Users – Resolved

Update: Our team identified the issue causing the connectivity problems and has resolved it. We will post an update to this page with more information once our investigation is complete.   ***********************************************************   We are experiencing intermittent connectivity problems in our Hosted Exchange environment. Our highest levels of support have been engaged. We will update… Read More »